• Overall responsibility for Customer Services and Banking Operations, Adherence to policies, procedures and standard established as well as compliance with statutory and regulatory requirement.
• Head Ops & CS must be able to develop Standard Operational Polices and Manual, Monitor and ensure that bank-wide policies (personnel, admin and control policies) are strictly adhered to at operational levels.
• Operations& Customer Services sub division will include (Channel Business Support, Settlement, Reconciliation, and cash management)
The candidate should have experience in providing direction, oversight and be able to help guide the team to ensure exceptional customer experience, prompt resolution of customer’s issues and complains.
Proactive in the assessment of control deficiencies while assisting in developing effective remediation plans.
The CCRO will also provide direction in the ongoing maintenance of the annual compliance risk assessment.
Good knowledge of Banking polices and regulation.